FAQs

What’s the setup and onboarding process?

1.We firstly collect the keys and visit the property for an on-site inspection. During this visit, we check the furniture, appliances, and décor setup, and we’ll provide suggestions or assist with any necessary improvements. We also arrange a deep cleaning before the first guests arrive.

2.Next, we organize professional Airbnb-style photography, prepare the listing description, and create a Guest Manual to help guests navigate your property.

3.Once everything is ready, we publish your listing across platforms and start accepting bookings.

Can you accommodate back to back bookings, same day reservation requests and 1 night stays?

Yes, our operations processes are smooth as silk and we can accommodate last minute and same day check-in requests, as well as back to back cleans even for large properties. We even accommodate 1 night stays to maximise your occupancy rate and increase your returns.

Can I use the property myself?

Yes, our operations processes are smooth as silk and we can accommodate last minute and same day check-in requests, as well as back to back cleans even for large properties. We even accommodate 1 night stays to maximise your occupancy rate and increase your returns.

What does my involvement need to be as the property owner?

Zero involvement on your part is needed! Our job is to make your property totally hands-free for you. We have property owners all over the world so our service needs to be 100% hands-free.

Who pays the cleaning fee?

Guests pay a cleaning fee per booking on top of the nightly rates. The cleaning fee covers the bed linen, towels and restocking amenities so owners don’t have any extra costs regarding housekeeping.

What is the occupancy rate target for my property?

For a studio and one bedroom, we aim for an 85% – 89% occupancy rate for the year on average. We aim for 80% – 85% for a two bedroom, above 80% for a three bedroom, and 65 – 75% for a luxury property. We continually adjust the pricing to hit these targets, ensuring we are always charging as much as guests are willing to pay at every time of year.

How much more could I expect to earn when compared to long-term rental?

Accommodation prices vary during the year. During the peak season, (November through to the end of March), accommodation prices are generally very high and you can expect to easily be earning 60 – 100% more than usual rental rates. In low season (from April until the end of October), you can still expect to be making slightly more than usual rental rates after costs. 

What are the benefits of short term rental?

There are many benefits to renting your apartment on the short-term rental market besides the increased income:
By having the property constantly cleaned and inspected after every stay, your investment will be much better maintained and wear and tear will be greatly reduced. Any problems will be spotted and fixed before they become a major issue, and all of this will be taken care of for you by us. Another benefit is that guests treat the property with much better care than a regular tenant usually does. This is because they want to maintain a good relationship with us (their hosts) as they are also looking for a great review from us. Furthermore, the constant turnover of guests will mean that there is no such thing as a nightmare tenant that you’re locked into an agreement with for an extended period. Any guests not obeying the house rules set out in the guest manual can be asked to leave and fined for not following the rules.

Ellesha

Papamoa, New Zealand

Terrys place exceeded our expectations! Lovely quiet spot in the city and super spacious which is a rare find in Auckland. Hosts were responsive with any questions and provided great detailed instructions which made getting in super easy. Loved that it had a little deck to open up to and get some fresh air. Whole apartment was spotless when we arrived, and the bed was super comfy. 10/10 would definitely stay again 

Siobhan

Adelaide, Australia

Terry was extremely easy to communicate with and always willing to help! Location was perfect for us as well!

Ira

A wonderful stay at Terry’s place. Easy to find and check-in and check-out was also easy. Lovely little apartment that was clean and had all the facilities we needed. Located in a private neighborhood but walking distance to the city center, supermarkets, cafes and restaurants. Will definitely come back again if I go to Auckland again someday

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